Peeler’s Guarantee

At Peeler’s Wild Alaska Seafood, we stand behind the quality of every wild-caught filet, prawn, and crab leg we sell. Whether you're picking up in person or ordering online, your satisfaction is 100% guaranteed.

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In-Cart Purchases

We want you to love what you get. If you’re not satisfied with your purchase:

• Email us at info@peelersseafood.com
• Include photos of your product and a quick note about the issue
• You can choose between:
  • A free replacement or
  • A full refund to your original payment method

We’ll respond within a few business days to make it right. No hassle.

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Online Orders

We carefully pack and ship all orders to arrive frozen and fresh, every time. Our online guarantee covers the following:

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100% Satisfaction Guarantee

If something’s off with your order, let us know within 7 days of delivery:

• Email info@peelersseafood.com
• Include your order number, a description of the issue, and photos
• We’ll offer a replacement or refund, whichever you prefer

Frozen on Arrival

Your seafood will arrive at 38°F or colder, packed in insulated boxes with dry ice or cold packs.

If it arrives thawed or damaged, we’ll make it right — as long as it meets the conditions below.

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Customer Responsibilities

To ensure the guarantee is valid:

• You must be available to receive the package within 2 hours of delivery
• You must enter the correct shipping address at checkout

If the package is left out too long, redirected due to address errors, or delayed because no one was available to receive it, we may not be able to offer a refund or replacement.
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Wyoming Customers

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If you bought this product in Wyoming, you have the legal right to cancel this sale within 72 hours of purchase under Wyoming Statutes 40-14-253 and 40-12-104."
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To cancel, contact us within 3 days:

• Email: info@peelersseafood.com
• Phone: (701) 203-1348

To receive a refund, the seafood must be returned in its original, unopened, and still-frozen condition. If thawed, opened, or not returned, we reserve the right to deny the refund.

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Questions or Issues?

Email us at info@peelersseafood.com and we’ll take care of you. We’re a small family-run business, and we treat our customers the way we’d want to be treated: honestly, directly, and with respect.